Refund Policy

Thank you for shopping with Furivo. Because our products are carefully prepared for each order, all sales on furivopets.com are generally final. We do not offer returns, exchanges, or refunds for change of mind, unused items, or dissatisfaction after delivery under normal circumstances.

That said, we stand behind every order leaving our warehouse. If your Furivo product arrives broken, damaged, or defective, or if your order never arrives, we will issue a full refund. This protection covers shipping damage, manufacturing defects discovered on arrival, and packages confirmed lost in transit.

To request a refund in those cases, email hello@furivopets.com as soon as possible and include your order number, the email used at checkout, and a short description of what happened. For damaged or defective items, please attach clear photos of the product and packaging so we can review the issue quickly.

Once we confirm that your product arrived broken or never arrived, we will process a full refund to your original payment method. Most approved refunds are completed within 5-10 business days, though your bank or card issuer may take additional time to post the credit.

If you believe there was an error with your order (for example, you received the wrong item), contact us at hello@furivopets.com and we will work with you to make it right. Outside of the situations described above, purchases remain final.